Privacy Policy

1. Who We Are

Delux Dry Cleaners is a family-run dry cleaning, laundry, repairs and alterations business serving East London. Our registered trading address is East London, UK. You can contact us at [email protected] or by calling 07951 241 367.

We are the data controller for the personal information we collect about you. This policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information when you:

• Book a collection or delivery through our website or by phone
• Send us a message via our contact form or by email
• Call us directly

The information we may collect includes:

• Full name
• Email address
• Phone number
• Collection and delivery address (including postcode)
• Details of the services you require
• Any special instructions you provide about your garments
• Payment information (processed securely by Stripe — we do not store card details)

3. How We Use Your Information

We use your personal information to:

• Arrange and manage your collection and delivery bookings
• Process payments via our third-party payment provider (Stripe)
• Respond to your enquiries and provide customer support
• Send you booking confirmations and service updates
• Comply with our legal and regulatory obligations

Our lawful basis for processing is contract performance (to fulfil your booking) and legitimate interests (to respond to enquiries and improve our service). Where required by law, we will seek your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Stripe — our payment processor, to handle secure card transactions. Stripe's privacy policy is available at stripe.com/gb/privacy.
• Our email service provider, used solely to deliver booking confirmations and notifications to you and to our team.
• Law enforcement or regulatory authorities, where we are legally required to do so.

5. How Long We Keep Your Data

We retain booking and contact records for up to 3 years from the date of your last transaction or enquiry, after which they are securely deleted. Payment records may be retained for up to 7 years to comply with HMRC requirements.

6. Cookies and Website Analytics

Our website may use essential cookies required for the site to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (the "right to be forgotten"), where applicable
• Restrict or object to how we process your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data transmitted via our website is encrypted using HTTPS. Payment data is handled exclusively by Stripe and is never stored on our servers.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch: