Terms and Conditions
Last updated: July 2026.
1. Information about Us
We are Delux Dry Cleaners Ltd and we own and operate this website.
2. Information about these Terms and Conditions
2.1 Please read these terms and conditions. By placing an order you are agreeing to be bound by these terms and conditions. 2.2 If you are ordering on behalf of a company or organisation, you are confirming that you have the legal authority to be agreeing to the terms and conditions on behalf of the that company or organisation.
3. Definitions in these Terms and Conditions
3.1 Ordering is the request for collection or delivery made via our website, on the phone or by emailing us. 3.2 Customer is the individual or entity who has placed an order. 3.3 Us is Delux Dry Cleaners Ltd. 3.4 Intellectual property is all content on Delux Dry Cleaning Ltd's website, including but not limited to text, images, logos, graphics, videos and photography.
4. Intellectual Property Rights
All intellectual property on this website is owned by or licensed to Delux Dry Cleaners Ltd. All right are reserved. You may view, print or download content from this website for your own persoanal reference only. You may share content with others for non commercial purposes only, provided you acknowledge us as the source. You must not modify, reproduce or distribute any content from this website without prior written permission from us. The Delux Dry Cleaners name and logo are the exclusive property of Delux Dry Cleaners Ltd and are protected under UK copyright law. They must not be reproduced, copied or used in any form without prior written permission from us.
5. Liability
5.1 Before submitting items to us, the customer is responsible for removing all belongings from items pockets, removing collar stiffeners and cuff links from shirts, ensuring all items given for service wash or wash are suitable for both machine washing and tumble drying. Delux Dry Cleaners ltd accepts no liability for damage resulting from the customer failing to do so. 5.2 The customer must disclose any products, treatments or substances that have been applied to items prior to submission for servicing, including but not limited to waterproofing, stain removers, moth repellents and fabric protectors. Delux Dry Cleaners accepts no liability for damage caused by undisclosed treatments or substances that were present on a garment before cleaning. 5.3 The customer acknowledges that an inherent risk exists in the process, any item could become lost or damaged, Delux Dry Cleaners Ltd take precautions to avoid this and will work with the customer to resolve any issue should it arise. 5.4 All complaints must be raised within 48 hours of the item being returned to the customer, claims after this period will not be accepted. 5.4 Before any compensation can be considered, Delux Dry Cleaners Ltd must be given the opportunity to collect the item and attempt to resolve the issue. We will assess the cause of the damage and discuss possible remedial options with the customer. In the event of a dispute, the matter may be referred to an independent expert for an unbiased assessment. Proof of purchase is required before any compensation will be paid, this should be within 6 months of the claim having been raised, once this period comes to an end we will not be able to honour the claim. 5.5 Without prejudice to the above, and to the extent permitted by applicable law, Delux Dry Cleaners Ltd's liability shall not exceed the current second-hand market value of the item at the time the order was placed, or 10x the cost of the cleaning service, whichever is the lesser amount.
6. Abandoned Items
Customers items will not br held for more than 90 days by us. After 90 days have lapsed the items will be donated to charity.
7. Pre-existing damage and invisible stains
7.1 We make every effort to inspect items and note any pre-existing damage, wear and staining. However the customer acknowledges that some pre-existing conditions may not be immediately visible prior to cleaning. 7.2 Delux Dry Cleaners accepts no liability for damage, deterioration or staining that is present before being submitted for cleaning, including but not limited to: a) Existing tears, holes and fabric weakness b) Fading, shrinkage or colour loss resulting from the age or condition of the item c) Stains that can not be fully removed due to their age, nature or fabric composition of the item d) Damage resulting from defective manufacture, faulty care labels or undisclosed treatments to the item
8. Minimum Order
8.1 The minimum order amount is £20.00. If your order is for less than the minimum order amount you will still be charged the minimum amount of £20.00. 8.2 The minimum order amount is the booking fee amount which is payable when placing an order for collection. 8.3 The booking deposit payment will be deducted from your total order amount if it is higher than the booking deposit amount.
9. Cancellation, Rescheduling and No-Show Policy
9.1 Any appointments booked for collection or delivery require a minimum of 24 hours notice for rescheduling or cancelling. 9.2 Failing to provide the minimum notice to cancel or re-schedule incurs a £5 charge. 9.3 Failing to be available for booked collection or delivery apoointments with us will incur a £10 no show charge per booking missed.
10. Payments
10.1 An initial £20 booking fee will be charged during collection, this will be deducted from the final cost of your order if it is above the initial booking deposit. 10.2 All prices on the website are an estimate only and will vary according to weight, condition and complexity of items. 10.3 The final cost of servicing the customers items will be calculated once we have collected and assessed the items. Servicing of the customers items will begin after the customer has been informed of the cost and paid the remainder amount that becomes outstanding. Otherwise the items will be returned to the customer and only the booking deposit will be charged. 10.4 The remainder of the bill (including any no-show, cancellation or rescheduling charges) will become payable before servicing of customers items and delivery. 10.5 We reserve the right to delay delivery until full payment has been made.
11. Changes to These Terms and Conditions
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms and conditions.
12. Complaints
If you have any complaints please email us or call us, do not direct these to the collection or delivery persons.